Sales:

- Meet or exceed weekly, monthly, yearly sales targets
- Establish rapport and build professional relationships with clients
- Qualify customer by asking clear, direct, exploratory questions to understand their needs
- Work closely with peers and leadership team to support inbound calls, outbound calls, virtual consultations, chat, SMS, and email channels of the business
- Expertly handle customer inquiries, and confidently promote and sell NewAge Products
- Assist customers with placing draft orders or converting drafts to complete sales
- Follow-up with customers regularly to close leads
- Upsell, cross-sell, and offer services to provide the best customer experience

Design:
- Take customer input to design organization solutions to meet their needs
- Use suite of design software to prepare visually appealing recommendations
- Leverage deep product knowledge to creatively solve even the most challenging space solutions
- Deliver customer a personalized, unique, wowing outcome including optional additional elements
- Provide a world class design experience on every interaction

General:
- Regularly share customer feedback to help business plan future products, processes, or other services that are not currently in place
- Identify gaps or issues that could risk the success of sales or promotions,



and escalate the concern to leadership for review
- Maintain a high level of work quality across all responsibilities
- Be a brand ambassador for all NewAge product categories
- Advocate on behalf of NewAge customers in everything you do
- Other related duties as assigned

Required Candidate profile

- Post-secondary education in Business, Ecommerce, Sales or related area of study
- Minimum 3 years working in contact centre or a similar capacity
- Minimum 3 years of experience working in a fast-paced, customer-facing role (retail, ecommerce, customer service, hospitality, etc.)
- Minimum 1 year experience preparing home improvement 3D designs or a similar capacity
- Exceptional English written and verbal communication skills
- Superior customer service and sales skills, solid business acumen
- Must be proactive and results oriented with strong organization, communication and influencing skills, a self-starter who takes initiative, seeks opportunities for improvement, and creatively and constructively challenges the status quo
- Thrives in an environment of change and ambiguity

Candidate should have below requirements at their home for WFH

- Steady broadband or cable Internet
- Appropriate working desk for Work from home

📌 Sales and Design Consultant - Night Shift (Work From Home) (Mumbai)
🏢 NewAge Products
📍 Mumbai