Job Summary

We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage the complete lead and customer lifecycle—from lead generation and conversion to onboarding, retention, and renewals.

The ideal candidate will act as a key link between sales, customers, and internal teams, ensuring high customer satisfaction, strong conversions, and long-term business growth.

Key Responsibilities:

Lead Management & Conversion

- Make outbound and inbound calls to new leads generated through marketing campaigns, referrals, and inbound enquiries.
- Qualify leads by understanding business requirements, decision-makers, timelines, and budgets.
- Perform consistent follow-ups via calls, WhatsApp, and email to drive lead conversions.
- Manage the end-to-end lead lifecycle from lead creation → follow-up → demo → conversion.
- Update lead status, call notes, and next actions accurately in the CRM system.

Customer Onboarding & Relationship Management

- Successfully onboard newly converted customers and guide them through product setup and implementation.
- Act as the primary point of contact post-conversion to ensure a smooth transition from sales to customer success.
- Build strong, long-term relationships to drive trust, satisfaction, and loyalty.

Product Demos, Training & Adoption

- Conduct product demos for prospects and onboarding sessions for new customers.
- Educate customers on product features, workflows,



and best practices.
- Monitor product usage and proactively engage customers with low adoption.

Customer Support & Issue Resolution

- Act as the first point of contact for customer queries and concerns.
- Coordinate with technical and support teams to ensure timely issue resolution.
- Ensure clear communication and follow-ups until issues are resolved.

Preferred Candidate Profile

Experience

- 1–4 years of experience in Customer Relationship Management, Customer Success, Sales, or Account Management.
- Experience in a B2B / B2C SaaS or service-based company is preferred.

Skills & Competencies

- Robust communication and interpersonal skills.
- Proven experience in lead calling, follow-ups, and conversion.
- Customer-first mindset with the ability to understand and address client needs.
- Strong problem-solving and objection-handling skills.
- Ability to manage multiple leads and customers simultaneously.
- Familiarity with CRM tools and customer management systems.

Languages:

English (mandatory)

Hindi, Telugu, Kannada (preferred)

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits

- Cell phone reimbursement

Experience:
- customer success: 1 year (Preferred)
- B2B sales: 1 year (Required)

Language:
- Hindi, English, Telugu (Preferred)

Location:
- Sholinganallur, Chennai, Tamil Nadu (Preferred)

Work Location: In person

📌 sales and customer success executiveB Saas) (Sholinganallur)
🏢 Techlivz software development private
📍 Sholinganallur