- Manage, prioritize and triage (as needed) requests within the systems queue
- Support system and process changes related to our sales and forecasting tools
- Perform detailed end user testing for release of current functionalities
- Create ad hoc reporting, dashboards, analysis within CRM / forecasting tool
- Partner cross-functionally to define scope, gather and document requirements
- Track progress of key projects and re-define requirements as needed
- Align and communicate with internal stakeholders on key priorities and initiatives
- Simultaneously support multiple program
What You Will Bring
- 5-7 years of relevant experience in the SaaS industry preferred
- Fluency in English is required
- Background in Sales Operations, Revenue Operations or a sales driven organization preferred
- An understanding of subscription selling
- Experience owning and prioritizing systems queues
- Proficiency with Salesforce CRM and Clari
- Experience with using and developing reports and dashboards and presentation tools (e. g. , Excel, PowerPoint, G Suite)
- Knowledge and experience working with channel or resellers is a plus
- Excellent communication skills, verbal and written