Job Requirements

- Ensuring store preparedness for evolving retail store team & talent needs in the area of managing the store Ops and being in sync with business needs.
- To closely work with the retail team and aligning to the regional and corporate training requirements.
- To ensure Induction Training programs are completed for new employees in existing stores and for new store openings.
- Hand-holding new stores – exclusive induction training and support in setting up the store operations.
- To ensure L&D; reports are shared with relevant stakeholders within Timelines.
- Managing LMS – Knowledge Portal for the region. Ensuring the completion of learning modules by the store staff therein.
- To ensure Product/Process/Behavioural training Programs are planned and executed within timelines.
- To ensure Certification Programs are completed within timelines.
- Organize and manage various Learning events for the region.
- Handling regional requirement and projects.
- Supporting the stores in the region to drive sales during key event/festival period such as Akshaya Tritiya, Dhanteras etc.

Sales: Store Compliance

- To ensure the store staff are trained on ZWOL to ensure world class service to the customers.
- Conduct ZWOL Role Plays and coaching employees on the areas of improvement.
- Monitor LMS data and ensure active/inactive data is maintained on a monthly basis.




- Coordinate with ABM’s & RBM and ensure the training gaps are adhered store wise within the region.
- Hold a Monthly Review Meeting on store training and effectiveness with the RBM and ABM’s sharing business and training insights, basis the trainings completed

Work Experience

- 6–8 years of experience in Learning & Development, Retail Training, or Sales Capability, preferably in the luxury retail industry.
- Prior experience in luxury retail with a strong understanding of luxury client engagement and service excellence.
- Hands-on experience in retail sales with a proven understanding of customer journey, consultative selling, and relationship management.
- Strong facilitation and presentation skills, with the ability to engage diverse learner groups across experience levels.
- Experience designing and delivering product knowledge, sales capability, and behavioural training programs.
- Excellent coaching, observation, and feedback skills to improve on-floor performance and sales outcomes.
- Solid communication and stakeholder management skills, with the ability to collaborate across retail, business, and cross-functional teams.
- Proficiency in training needs analysis, learning effectiveness measurement, and capability-building initiatives.
- Comfortable with frequent travel across the North region to support boutiques and retail teams.
- Passion for luxury, craftsmanship, jewellery, fashion, and creating exceptional customer experiences.

📌 Retail Trainer (Delhi)
🏢 Titan
📍 Delhi