Retail Customer Success Associate (Hyderabad)

Retail Customer Success Associate (Hyderabad)

29 Aug
|
SuperErgo
|
Hyderabad

29 Aug

SuperErgo

Hyderabad

Eligibility : You must be based in one of the above cities and able to visit the assigned Pepperfry store(s) in your city.

Function : Retail Operations / Field Execution

Ideal for : Students, fresh graduates, or anyone on a gap year looking for versatile, part-time work that fits around classes or other commitments.

About SuperErgo

SuperErgo is India's most focused ergonomic workspace brand, building thoughtfully designed ergonomic chairs, standing desks, and workspace accessories for people who take their work seriously. We're a lean, fast-moving startup where every customer interaction matters. As we expand our offline presence through Pepperfry stores, we're looking for someone who can represent our brand on the ground and ensure every store reflects the SuperErgo experience.

The Role

You'll be the face of SuperErgo at select Pepperfry stores in your city. Your job is simple but important: make sure our products are displayed the way they should be, remain in excellent condition, and that the store team understands how to confidently recommend them to customers. Every store visit helps create a better experience for potential SuperErgo customers.

What you will do

- Visit your assigned Pepperfry store(s) on a regular basis, with weekends being the highest priority.
- Ensure SuperErgo products are displayed correctly, cleanly,



and prominently.
- Check products for damage, missing parts, or servicing requirements, and report issues immediately.
- Train and refresh store staff on SuperErgo products, key ergonomic features, and customer talking points.
- Submit simple reports after every visit covering:
- Product condition
- Display quality
- Staff engagement
- Customer questions and objections
- Observe customer behaviour and competitor activity, and share useful insights with the team.

What we are looking for

- Based in one of the listed cities and able to regularly visit the assigned Pepperfry store(s).
- Reliable, proactive, and comfortable working independently.
- Confident communicating with store staff and customers.
- Available on weekends, when customer footfall is highest.
- Interested in retail, consumer brands, or ergonomics (preferred but not mandatory).

What you will get

- Hands-on experience working with one of India's fastest-growing ergonomic workspace brands.
- Ownership of SuperErgo's offline brand presence in your city.
- Flexible working hours.
- Stipend.
- Certificate and Letter of Recommendation (LOR) upon successful completion.
- Opportunity to continue with SuperErgo in larger roles based on performance.

📌 Retail Customer Success Associate (Hyderabad)
🏢 SuperErgo
📍 Hyderabad

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