Branch Manager - Retail Key Result Areas Position : ABM- RETAIL S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure 1 Achieve the defined Disbursement Targets 55 % of Achievement Annexure 1 2 Collection efficiency & Portfolio Quality 20 ED % and Bounce Resolution Annexure 2 3 Team Management 10 Attrition & Incentive Earning of Team Annexure 3 4 Process Orientation 10 Audit Score Annexure 4 5 Team Development 5 Average Mandays of Training per Team Member Annexure 5 Annexure - 1 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) % of Retail Target >120% of Retail Target (111 -120)% of Retail Target (100% - 110%) of Retail Target (90 -99)% of Retail Target Annexure - 2 Performance Rating Repayment % to be achieved 5 (Excellent) 100% repayment achieved on all collection days during the review period 4 (Very Good) 99.50 to 99.98% repayment achieved by end of every month during the review period 3 (Good) 99% to 99.49% repayment achieved on any month during the review period 2 (Adequate)
98% to 99% repayment achieved on any month during the review period 1 (Far below the expectation) Below 98% repayment achieved for any month during the review period Annexure - 3 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Attrition % 11% - 15% Annualized Attrition 16% - 25% Annualized Attrition 26% -35% Annualized Attrition >35% Annualized Attrition % of eligible employees earning incentive >75% of employees earned incentive >50%-75% of employees earned incentive 35%-49% of employees earned incentive 20-34% of employees earned incentive Annexure - 4 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Positive) 1 (Adequate) Audit Score >95% 91 - 95% 81-90% 71-80% Annexure - 5 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Average Mandays of Training per Team Member >=3 2.5-2.99 2-2.49 1-1.99 Workflow