1. Role Purpose To supervise floor operations during shifts, ensure high service standards, manage guest experience, guide front-of-house staff, and maintain discipline, hygiene, and operational readiness. The role ensures smooth execution of service on the restaurant floor.

2. Key Responsibilities

A. Floor Supervision & Service Quality

- Oversee FOH operations during the shift, ensuring smooth table turnover and service flow.
- Monitor performance of captains and stewards and support them during peak hours.
- Ensure service sequence, table setup, grooming, and behavior meet PFD standards.

B. Guest Interaction & Complaint Handling

- Greet guests, check guest satisfaction, and resolve minor service issues.
- Escalate major concerns to Assistant Restaurant Manager or Restaurant Manager.
- Ensure special requests, seating preferences, and order priorities are managed properly.

C. Shift Readiness & Briefings

- Ensure the floor is clean, organised, and fully equipped before shift start.
- Conduct grooming and uniform checks for FOH staff.
- Support daily briefings for menu knowledge, specials, offers, and service instructions.

D. Staff Coordination & Training

- Allocate floor sections and duties to captains and stewards.
- Guide staff on guest service, communication, and table management.
- Identify performance gaps and recommend training to the Restaurant Manager.

E. Billing & Order Coordination





- Coordinate with cashiers for billing clarifications, discount approvals, and payment processing.
- Monitor order flow between kitchen and service team to ensure timely delivery.
- Check accuracy of dine-in and takeaway orders.

F. Hygiene & Safety Checks

- Ensure FOH cleanliness, table hygiene, cutlery readiness, washroom standards, and safety compliance.
- Report maintenance issues immediately to the concerned team.

G. Documentation & Reporting Support

- Support the RM/ARM in maintaining basic shift records (attendance, break schedules, issue logs).
- Report incidents, guest complaints, or discipline issues promptly.

3. Required Skills & Competencies

- Strong people-handling and guest service skills.
- Good communication and leadership on the floor.
- Ability to multitask during peak hours.
- Valuable understanding of restaurant service standards and SOPs.
- Positive attitude, discipline, and a hands-on approach.

4. Qualification & Experience

- HSC / Hotel Management diploma preferred.
- 3-7 years of experience in restaurant FOH operations, with prior supervisory exposure.

Pay: ₹20,000.00 - ₹23,000.00 per month

Benefits

- Food provided
- Provident Fund

Application Question(s):
- Currant salary PM ?

Experience:
- Floor Manager : 3 years (Required)

Work Location: In person

📌 Restaurant Floor Manager (Powai)
🏢 PRASAD FOOD DIVINE
📍 Powai