Job Summary:

- The Resort Incharge is responsible for overseeing the overall operations and management of the resort to ensure an exceptional guest experience, efficient operations, and profitability.

- This role involves supervising all departments, maintaining quality standards, and ensuring smooth day-to-day functioning while promoting a culture of hospitality and teamwork.

Key Responsibilities:

Operations Management

- Oversee daily operations across all departments including Front Office, Housekeeping, Food &
- Beverage, Maintenance, and Recreation.

- Ensure that all resort facilities and services meet company and guest standards.

- Monitor inventory, supplies, and maintenance needs to ensure uninterrupted operations.

- Develop and implement standard operating procedures (SOPs) for efficient management.

Guest Relations

- Maintain high levels of guest satisfaction by ensuring excellent service delivery.

- Handle guest complaints and feedback professionally to ensure repeat business.

- Anticipate guest needs and create memorable experiences through personalized services.

Financial Management

- Manage budgets, control costs, and optimize revenue streams.

- Prepare and analyze financial reports, occupancy forecasts, and expense reports.





- Coordinate with accounting and finance teams for accurate record-keeping and billing.

Team Leadership

- Recruit, train, and supervise resort staff to ensure service excellence.

- Conduct regular team meetings to review performance and address operational challenges.

- Foster a positive, service-oriented, and secure working environment.

Marketing &

- Sales

- Collaborate with the marketing team to promote the resort through online and offline channels.

- Develop packages, offers, and events to increase occupancy and revenue.

- Build relationships with travel agents, tour operators, and corporate clients.

Maintenance &

- Safety

- Ensure all resort facilities, equipment, and amenities are well-maintained and functional.

- Implement and monitor safety, hygiene, and environmental standards.

- Coordinate with external vendors and contractors as required.

Qualifications &

- Experience:

- Bachelors degree in Hotel Management / Hospitality / Business Administration or equivalent.

- 2+ years of experience in hospitality management (preferably in resort or hotel operations).

- Strong leadership, organizational, and communication skills.

- Excellent problem-solving and decision-making abilities.

- Proficiency in property management systems (PMS) and MS Office Suite.

📌 Resort Incharge (Bengaluru)
🏢 Shashwath Solution
📍 Bengaluru