Posted Date: 24 Aug 2026

Function/Business Area: Customer Service

Location: Bangalore

Job Responsibilities

1. Ability to work with various internal stakeholders and get the SRs resolved on priority.
2. Able to do the FLT with the customer branch end stakeholders.
3. Coordinate with internal JIO teams (ESOC, ENOC, Field, NHQ teams) for faster resolution of faults.
4. Reporting of link status daily/weekly/monthly and ensure to maintain the customer link uptime.
5. Constant communication and interaction with customer IT/SPOC for all service-related issues/delivery.
6. DC/DR link monitoring and do escalation internally for quick restoration.
7. Handle customer escalation and feedback effectively in a time-bound manner.
8.



Release the tracker on fault management to customer as well as internal stakeholders.
9. Work on SLA bound and get the monthly/quarterly reports.
10. Link monitoring and FT life cycle management on various scenarios.
11. Helping Jio team to better stakeholder management at the customer end.

Education Requirement Graduate (B.E) CCNA Certification

Experience Requirement 2 - 5 years

Skills & Competencies

1. Customer Focused
2. Valuable Management Quality
3. People Management
4. Good Oral and Written Communication

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