- To handle all room reservations over digital media (Telephonic, WhatsApp etc.) for the Company
- To understand and pass on the Company’s accommodation policy on reservations and cancellations
- To handle external systems like channel manager, web booking engines, OTA extranets etc
- To co-ordinate with the channel manager, or software vendors for any rate or booking integration issues
- To get feedback on customer stays after their checkouts
- To raise and close any concerns raised by the customers during their stay over the call
- To handle all phone enquiries for reservation, Jungle Passes of the Company
- To sell the Jungle Passes to prospective customers over the calls and emails/ messages
- To handle reservations of Villa & Hotel categories from the Company offerings
- To handle any other business related to reservations as and when required
- To assist work towards revenue maximization on every front
Desired Candidate Profile
- Undergraduate degree in any field
- Ability to interpret and analyze consumer behavior
- Fluency in computer operations, Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Tele-calling, tele sales experience
- Demonstrated power to convince customers