Property: The LaLiT Golf & Spa Resort Goa

Department: Reservations

Position: Reservation Associate

Location: Goa

Employment Type: Full-time

Job Summary

We are looking for a detail-oriented and guest-focused Reservation Associate to join the Reservations team at The LaLiT Golf & Spa Resort Goa. The ideal candidate should have prior experience in hotel reservations and hands-on knowledge of Oracle OPERA PMS, with a strong understanding of reservation procedures, room inventory, rates, and guest communication.

Key Responsibilities

- Handle individual, group, corporate, OTA, and direct reservations from inquiry to confirmation.
- Manage bookings, amendments, cancellations, no-shows, and rooming details accurately in Oracle OPERA PMS.
- Maintain up-to-date knowledge of room inventory, rates, packages, promotions, and hotel policies.
- Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments to ensure smooth reservation operations.
- Respond promptly and professionally to guest inquiries through telephone, email, and other communication channels.
- Ensure accurate reservation details, guest profiles, billing instructions, special requests, and preferences are recorded in OPERA.
- Monitor arrivals, departures, VIP reservations, special occasions, and other guest requirements.
- Handle rate discrepancies, reservation modifications, and booking-related queries efficiently.
- Support the team in maximizing room revenue and occupancy through effective upselling and cross-selling of rooms, packages, and hotel facilities.




- Prepare and maintain reservation reports and ensure proper documentation as per hotel standards.
- Follow established SOPs, guest service standards, and revenue/reservation policies.
- Ensure a high level of guest satisfaction and professional communication at every stage of the reservation process.

Required Skills & Qualifications
- Graduate/Diploma in Hotel Management, Hospitality, or a related field.
- 1–3 years of relevant experience in Hotel Reservations, preferably in a luxury/upscale hotel.
- Hands-on experience with Oracle OPERA PMS is mandatory/preferred.
- Good understanding of hotel reservation processes and room inventory management.
- Strong communication and interpersonal skills.
- Good command of English, both written and verbal.
- Robust attention to detail and organizational skills.
- Ability to handle multiple reservations and priorities in a fast-paced environment.
- Good knowledge of MS Office.
- Guest-oriented approach with strong problem-solving abilities.

Key Competencies OPERA PMS | Reservations Management | Guest Relations | Upselling | Inventory Management | Communication | Attention to Detail | Coordination | Revenue Awareness | Problem Solving

Preferred Candidate

Candidates with experience in luxury hotels/resorts and those who can join immediately or at short notice will be preferred.

Pay: ₹16,091.94 - ₹22,220.41 per month

Benefits

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

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