Role & responsibilities

RESERVATION EXECUTIVE

Position: Reservation Executive

Department: Reservations & Guest Relations

Location: Egmore, Chennai

Reporting To: Manager – Operations

Employment Type: Full-Time

About Baywatch Stayzz

Baywatch Stayzz is a luxury holiday home and villa management company focused on delivering exceptional stays, personalized service, and a seamless guest experience across our portfolio of properties.

We are looking for a Reservation Executive who is organized, energetic, guest-focused, and comfortable handling enquiries and bookings across multiple channels.

Key Responsibilities

1. Enquiry & Reservation Management

- Handle all incoming enquiries through telephone, WhatsApp, email, website, social media, and other channels.
- Respond to enquiries promptly and professionally.
- Understand guest requirements and recommend suitable properties.
- Convert enquiries into confirmed bookings.
- Follow up on pending enquiries and maintain a proper enquiry pipeline.
- Handle booking modifications, cancellations, extensions, and special requests.

2. Online Travel Platforms & Channel Management

- Manage bookings across various OTAs and online platforms.
- Monitor availability, rates, restrictions, and inventory across all platforms.
- Operate and update the company's Channel Manager accurately.
- Ensure there are no double bookings or discrepancies in availability.
- Keep property descriptions, photographs, pricing, and booking information updated where required.

3. Guest Coordination

- Collect and maintain accurate guest information before arrival.
- Coordinate with the Operations Manager regarding all upcoming arrivals and departures.
- Ensure special guest requirements are communicated to the operations team.
- Keep guests informed regarding check-in procedures, directions, timings, and relevant property information.

4. Check-in & Check-out Coordination





- Prepare daily and weekly arrival/departure reports.
- Coordinate with the Operations Manager to ensure every property is ready before guest arrival.
- Ensure smooth communication between reservations and operations.
- Follow up on check-out status and communicate any issues to the relevant team.

5. Revenue & Occupancy Support

- Assist management in maximizing occupancy and revenue.
- Monitor booking patterns, availability, and demand.
- Support promotional offers and special packages when required.
- Identify opportunities to convert enquiries into higher-value bookings.

6. Records & Reporting

- Maintain accurate reservation records.
- Prepare daily/weekly booking and enquiry reports.
- Track cancellations, pending payments, and outstanding booking requirements.
- Ensure all booking information is accurately recorded in the company's systems.

Candidate Profile

- Minimum experience in reservations, hospitality, travel, hotels, villas, holiday homes, or a related field preferred.
- Good spoken and written English is mandatory.
- Strong communication and interpersonal skills.
- Valuable telephone etiquette.
- Comfortable using computers, email, WhatsApp, Excel/Google Sheets, and online booking platforms.
- Experience with a channel manager or OTA platforms will be an advantage.
- Ability to multitask and work under pressure.
- Strong attention to detail.
- Customer-oriented and professional personality.
- Willingness to work weekends and holidays as required by the hospitality business.

Key Performance Indicators The Reservation Executive will be evaluated on:

- Enquiry response time
- Enquiry-to-booking conversion
- Number and value of bookings generated
- Accuracy of reservations
- Zero double-booking incidents
- OTA/channel management accuracy
- Guest communication
- Coordination with operations
- Overall contribution to occupancy and revenue

Preferred candidate profile

📌 Reservation And Ticketing Executive (Chennai)
🏢 Stellar Talent Hr Consultancy Chennai
📍 Chennai