Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
Support the new technology introduction in machines and ensure ease of Service from Customer and Dealer perspective. Engines on various Machine models are going through critical Technology changes due to change in Emission norms. Support the field teams on current Engine models as a central resource.Develop Remanufacturing (REMAN) solutions to provide a Value line product for Customers to improve penetration of the Parts and Customer retention.
Key Responsibilities
Primary and Secondary duties:
Develop Engine product specialists within CNH team and Dealers through training programs and handholding in complaint resolution.
Travel extensively (8-10 Days / Month) to support Field teams and Training.
Responsible for providing technical support on Engines & ATS for all Machines.
Working with cross functional teams for providing the solutions for field failures on Engines.
Participate in Product management (CPM) team on resolution of product issues.
Monitoring Average cost per unit (ACPU) & F/100 in warranty systems and escalate the issues to CPM team for resolution.
Reduce warranty-related expenditure through policy control and telematics-driven prevention.
Monitoring of newly developed engine components for their performance & reliability in field
Engine performance monitoring and feedback on new products.
Root cause analysis on complete engine failures by performing teardown activities.
Parts level analysis on movement of Engine parts and provide intelligent stocking requirement of parts at warehouse and dealers.
Failure analysis of parts from warranty replacements.
Participate in Engine development programs and provide field feedback proactively based on applications needs.
Train and introduce special tools required on Engine for repair, overhaul, and troubleshooting.
Develop unique processes and methods by updating on latest technology products to ensure proactive support and faster troubleshooting and repairs.
Develop REMAN parts through identification of parts, suppliers and develop standard processes for REMAN.
Experience Required
Education/Qualifications: BE / Diploma in Automobile / Mechanical / Electrical
Preferred Qualifications
Essential experience and skills:
7 – 10 years of Experience in similar role from Construction equipment industry, Commercial Vehicles / Engine OEM’s.
Good communication skill – Speak, read & write English Language
Use of MS office
Use of AI tools for Aftermarket
Desirable skill – Working knowledge on a specialized diagnostic tool for electronically controlled engines
Learning and coaching ability
What We Offer
We offer agile career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
Flexible work arrangements
Savings & Retirement benefits
Tuition reimbursement
Parental leave
Adoption assistance
Fertility & Family building support
Employee Assistance Programs
Charitable contribution matching and Volunteer Time Off