Relationship Manager

SUMMARY The Relationship Manager will be responsible for managing, retaining and growing a portfolio of YES FIRST / HNI and affluent customers. The role involves building deep customer relationships, acquiring incremental business, increasing CASA and investment balances, and providing a superior banking experience.

TECHNICAL SKILLS

Strong relationship-management and customer-handling skills. Positive knowledge of CASA, deposits, investments, insurance, mutual funds and retail banking products. Strong sales and business-development orientation. Excellent communication and negotiation skills. Ability to manage HNI / affluent customers. Strong networking and local-market knowledge. Customer-centric approach with high ownership and integrity.

KEY RESPONSIBILITIES

1. Relationship & Portfolio Management - Manage and deepen relationships with YES FIRST / HNI customers. - Understand customers' financial requirements and provide appropriate banking and investment solutions. - Conduct regular customer interactions and portfolio reviews. - Ensure high levels of customer satisfaction and retention. - Identify opportunities to increase the customer's overall wallet share with YES BANK.
2. Business Development & Sales - Achieve assigned targets for CASA, deposits, investments, retail assets, insurance, cards, forex and other banking products. - Generate incremental business from existing relationships through cross-sell and up-sell. - Acquire new customers and develop prospective HNI/affluent relationships. - Increase CASA balances and product penetration within the assigned portfolio. - Drive digital banking and channel adoption.
3.



Investment & Wealth Management - Identify customers' investment requirements and offer suitable products. - Generate fee income through investment products, mutual funds, insurance and other third-party products. - Maintain regular portfolio reviews and identify opportunities for additional revenue.
4. Customer Service - Act as the primary point of contact for assigned customers. - Resolve customer queries and service requests within defined TAT. - Coordinate with branch, operations, product and other internal teams for seamless service. - Proactively engage with customers to improve satisfaction and retention.
5. Compliance & Risk - Ensure adherence to KYC, AML, regulatory and internal compliance requirements. - Maintain accurate customer documentation and records. - Follow YES BANK's sales, risk and operational processes. - Ensure responsible selling and appropriate product suitability.

EDUCATIONAL QUALIFICATION - Graduate in any discipline. - MBA/PGDM/Finance-related qualification preferred. EXPERIENCE Typically 2+ years of relevant banking/relationship-management experience, depending on the specific YF opening. Recent YES BANK RM postings have required banking RM experience and knowledge of CASA/third-party products.

KEY PERFORMANCE INDICATORS (KPIS) -

CASA / deposit growth - Investment and fee-income generation - Cross-sell and product penetration - New customer acquisition - Portfolio growth and wallet share - Customer retention and satisfaction - Digital/channel activation - Compliance and portfolio hygiene

Pay: ₹50,000.00 - ₹95,000.00 per month

Work Location: In person

📌 Relationship Manager - Sales CASA (Chennai)
🏢 TenHeads Consultants
📍 Chennai