Roles and Responsibility

- Lead and manage the quality team to achieve high standards of customer service and sales performance.

- Develop and implement quality control processes and procedures to ensure consistency and accuracy.

- Conduct regular audits and reviews to identify areas for improvement and provide coaching and feedback to team members.

- Collaborate with other departments to resolve issues and improve overall business performance.

- Analyze data and metrics to identify trends and opportunities for improvement.

- Implement corrective actions to address identified issues and improve quality.

Job Requirements

- Proven experience as a Quality Team Leader or similar role in a BPO/Call Centre environment.

- Strong knowledge of quality control processes and procedures.

- Excellent communication, leadership, and problem-solving skills.

- Ability to work in a fast-paced environment and adapt to changing priorities.

- Solid analytical and decision-making skills.

- Experience with quality management tools and software is an asset.

📌 Quality Team Leader (Malad)
🏢 TP
📍 Malad