Position Name: Supplier, Outbound/ Warehouse Quality Manager

Department: Group Supply Chain - Parts & Accessories

Qualification: B.E / B-Tech + MBA

Years of Experience: 7 – 12 Years

Location: Pune

Key Responsibilities &Tasks;

Description

Handling/Resolution of Dealer & Warehouse Claims and Complaints in timely manner which leads to Customer Satisfaction

- Claims analysis and drive process improvement actions within warehouse.
- Analysis/actions on the packaging related issues reported by dealers

Minimizing Financial claim rate which leads to Customer Satisfaction and reduction in losses to Organization and Customer
- Reduction in Financial Losses by Packaging Improvements for repeated Claims, Process Improvements

Support in central ISO 9001:2015 documentation, Process Improvements and healthy Warehouse Processes and reduction in reworks which leads to Process Improvements/Standardization within Organization Reduction in Rework/Rejection which leads to Customer Satisfaction and reduction losses to Organization.
- Maintaining/managing all departmental process documentation.

Timely updation of the process documents as per requirements/change in process. Conducting Product Audit for Outbound dispatch lines as per Group Guidelines





- Pre dispatch inspection of Packed shipments .
- Helps identifying the Gaps in people & process leading to Process Improvements and Skill enhancements.

Monitoring of Handling of Special Notice Parts received from Kassel/MB which prevents obsolete parts being sold to Customer. Manage and maintain Quality Inspection of Inbound Goods and perform 8D for Non-Conforming parts from supplier followed by Chargeback
- Creating non-conformance report in KPM–Halle system followed by chargeback.
- Driving improvement actions at supplier’s.

Achieving Companies AS turnover and volume targets and Warehouse operations cost within budget Performing Conditional Monitoring/5S Activity followed by further improvements in Warehouse to ensure healthy warehouse processes
- Preparation of Internal and External LoPA Audit as per VDA 6.3/ Group Guidelines
- Annual audit preparation in Warehouse internal/external
- Follow up and closure of the action points with help of Warehouse.

Initiating Improvements Projects/Idea Management/QPO to be performed within the Warehouse for Reduction in losses and Cost Improvement. Training to 3PL on VW Guidelines and Standards

📌 Quality (Pune)
🏢 ŠKODA AUTO Volkswagen India Private
📍 Pune