Quality Analyst – Sales & Student Counselling | Learningshala

Company: Learningshala

Role: Quality Analyst – Non-Technical

Experience: 6MONTHS

Qualification: Graduate / Postgraduate

Employment Type: Full time

Location: Sector 3, Noida

Industry: EdTech / Higher Education

Salary- 22000-25000

About Learningshala

Learningshala is an emerging EdTech company working in the UG and PG higher education segment. We help students identify suitable academic programs and provide guidance throughout their admission journey.

We are focused on delivering a smooth and professional student experience through effective counselling, transparent communication, and a structured admission process.

Role Overview

We are hiring a Quality Analyst to ensure the quality and consistency of our Sales and Student Counselling operations.

The candidate will be responsible for monitoring calls, evaluating counselling interactions, checking process compliance, auditing CRM data, identifying performance gaps, and providing actionable feedback to the sales team.

This is a non-technical QA role and does not require software testing or technical testing experience.

Key Responsibilities

- Monitor and audit sales and student counselling calls on a regular basis.
- Evaluate calls based on communication,



counselling approach, product knowledge, need analysis, objection handling, follow-up, and conversion techniques.
- Ensure counsellors provide correct and updated information about UG/PG programs, eligibility, fees, admission process, and other relevant details.
- Maintain and update QA scorecards for individual team members.
- Identify gaps in calls and provide timely, constructive feedback.
- Check adherence to approved scripts, sales processes, and company guidelines.
- Conduct regular audits of CRM entries, lead status, follow-ups, and call dispositions.
- Identify repeated errors and highlight key improvement areas to the management.
- Prepare daily, weekly, and monthly quality reports.
- Work closely with Sales Managers and Counsellors to improve call quality and overall performance.
- Track feedback and monitor whether identified issues have been corrected.
- Escalate major quality, compliance, or customer-related concerns when required.
- Suggest practical improvements to sales and counselling processes.
- Participate in calibration meetings and quality review sessions.

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Quality Auditor (Noida)
🏢 Learningshala
📍 Noida