We are looking for a Call Quality Analyst with strong analytical and communication skills to monitor calls, evaluate performance, provide feedback and support continuous improvement.
Key Responsibilities
- Monitor and evaluate recorded calls against quality standards
- Score calls based on compliance, communication, problem-solving and customer satisfaction
- Provide constructive feedback and support coaching plans
- Prepare quality reports and identify performance trends
- Ensure compliance with company and regulatory requirements
- Participate in calibration sessions
- Support training initiatives and development of training material
Requirements
- 1–1.5 years in Call Quality Assurance or a similar role
- Team Leader experience in BPO sector can also be considered
- Bachelor’s degree preferred
- Excellent listening and analytical skills
- Strong verbal and written communication
- Positive attention to detail
- Experience with call monitoring software/tools
- Good organizational and time-management skills
Work Details Monday to Friday | 9:00 AM – 6:00 PM
Saturday: Candidates should be available to support webinars when required.
Pay: ₹20,000.00 - ₹40,000.00 per month
Work Location: In person
📌 Quality Analyst (Kharadi)
🏢 Patel Family Office
📍 Kharadi
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