IntouchCX is hiring Quality Analysts for its International Process. If you have experience in an International Voice Process and are looking to build your career in Quality.

Eligibility Criteria:

- Minimum 1 year of experience in an International Voice Support/International Voice Process (Mandatory)

- Prior Quality Analyst experience is preferred but not mandatory

- Immediate Joiners only

- Graduates (Any Stream)

- Strong communication, analytical, and feedback delivery skills

Key Responsibilities:

- Monitor and evaluate customer interactions to ensure compliance with quality standards

- Conduct call audits and provide constructive feedback to improve agent performance

- Identify trends, process gaps, and improvement opportunities





- Maintain quality scorecards and generate quality reports

- Collaborate with Operations and Training teams to drive continuous improvement

- Ensure adherence to organizational policies and customer service standards

Work Schedule:

- 24/7 Rotational Shifts

- 5 Days Working

- 2 Rotational Week Offs

Compensation & Advantages:

- CTC up to 4.5 LPA

- Two-way cab facility within a 25 km radius

- 5,000 per month Travel Allowance for employees opting for self-commute (over and above the offered CTC)

- Opportunity to build a rewarding career with a global customer experience organization

📌 Quality Analyst( International Voice) (Hyderabad)
🏢 IntouchCX
📍 Hyderabad