CRM Engineer for

Pune region

- Act as the primary technical contact for customers in the assigned region

(Pune).

- Handle customer calls, emails, and service tickets related to CRM applications or system issues.

- Ensure timely resolution of customer-reported problems through remote or onsite support.

- Conduct regular AMC (Annual Maintenance Contract) visits as per schedule.

- Attend breakdown calls promptly and restore system functionality within the defined SLA

- Prepare and submit detailed service visit reports (installation, AMC, breakdown, or remote support).

- Maintain site-wise issue logs, RCA (Root Cause Analysis) documents, and follow-up reports

- Update CRM service trackers and ensure closure of service tickets with customer acknowledgment

- Cover customer sites located within the

Pune regions as per service schedules

Qualifications

- Must be a BE (EEE/ECE/E&I;)



with a strong focus on automation and control systems.

- At least 4 to 6 years of relevant experience in automation / automobile ancillary industry

- Good oral and written communication skills in English/Hindi are essential.

Technical Skills

- Hands-on experience with Rockwell, Siemens, or Mitsubishi PLC, HMI, and SCADA systems.

- Knowledge of AC/Servo Drives, commissioning, and motion control integration.

- Proficiency in EtherNet/IP, Modbus (RTU/TCP), and PROFINET communication protocols.

- Familiarity with Studio 5000, TIA Portal, GX Works/GT Designer, and MS Office.

- Robust troubleshooting and problem-solving skills in industrial automation systems.

📌 Project Engineer - Industrial Automation (Pune)
🏢 BASE Automation
📍 Pune