Role Summary :

Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, and stakeholder communication in a production environment (70%) and Eagle Star/pace Development (30%).

Key Responsibilities :

Production Support (L2/L3) :

- Monitor, analyze, and resolve production incidents within SLA.
- Perform root cause analysis (RCA) for recurring/systemic issues.
- Provide functional and technical troubleshooting for Eagle STAR & PACE.
- Support batch processing, job monitoring, and data validation.
- Handle escalations and coordinate with development and infrastructure teams.
- Support release deployments and post-implementation validation.
- Prepare documentation, runbooks, and knowledge articles.

Technical Skills Required :

- Strong hands-on experience with :
- Eagle STAR (Performance, Reporting)
- Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings)
- Oracle SQL / PL-SQL (data analysis & troubleshooting)

4.





Experience with Eagle Data Model

- Job scheduling tools (Control-M / Autosys preferred)
- Understanding of SDLC, change management, and production release processes

7.

Experience using ticketing tools (ServiceNow / Jira)

Functional / Domain Expertise :

- Investment Management / Asset Management domain knowledge.
- Understanding of:
- Security reference data
- Pricing & corporate actions
- Portfolio positions & transactions
- Performance measurement concepts (TWR preferred)

Experience Required :

- 6+ years overall IT experience.
- 4+ years hands-on experience in Eagle STAR & PACE support.
- Experience in L2/L3 Production Support environment.

Soft Skills :

- Solid analytical & problem-solving skills.
- Ability to work under tight reporting deadlines.
- Good communication with business users and PM teams.
- Ability to work in onshore/offshore model.

Nice to Have :

- Experience with FactSet or other performance systems.
- Exposure to Eagle Accounting.
- Experience in performance attribution environments.

📌 Production Support Analyst - Eagle PACE (India)
🏢 Mouri Tech
📍 India