Role & responsibilities

- Design and deliver process, refresher, and new-hire training programs.

- Conduct training sessions, assessments, certifications, and knowledge checks.

- Identify knowledge gaps and create focused improvement plans for employees.

- Monitor training effectiveness through assessments, feedback, QA results, and performance metrics.

- Take ownership of the junior trainer's training quality, delivery standards, and overall performance.

- Ensure consistency in training methodology, process knowledge, assessments, and certification across both locations.

- Design and deliver new-hire, refresher, process, and PIP-focused training programs.

- Work closely with Operations, QA, and Team Leaders to identify recurring performance gaps.

- Maintain training records, reports, attendance, and certification results.

- Update training materials, SOPs, presentations, and process documentation as required.





- Lead and mentor junior trainers and ensure consistency in training delivery.

- Handle multiple batches and training requirements while meeting timelines.

Preferred candidate profile

- 3-5 years of experience in Process Training, BPO, Operations Training, or a similar role.

- Prior experience in handling or mentoring other trainers is highly preferred.

- Strong understanding of training methodologies, assessments, coaching, and performance management.

- Excellent English communication and presentation skills.

- Strong analytical and problem-solving abilities.

- Ability to manage training operations across multiple locations.

- Experience with PIP training, certifications, refresher training, and new-hire training.

- Solid ownership and leadership mindset.

- Comfortable working in a night-shift environment.

📌 Process Trainer (Jaipur)
🏢 And We Support
📍 Jaipur