Role & responsibilities

Process Improvement

- Lead end-to-end reviews of target processes to remove waste, reduce cycle time, and improve quality
- Map current vs. future state, quantify impact, and secure sign-off on change approach

Data, Reporting, and Metrics
- Define KPIs and operational guardrails for redesigned processes
- Establish baselines and benefits tracking for cost, quality, timeliness, and experience

Stakeholder and Change Management
- Partner with process owners to agree scope, requirements, and success criteria
- Support change communications, training plans, and adoption checkpoints
- Escalate blockers early and drive alignment across teams

Governance and Compliance
- Embed standards, SOPs, and controls into redesigned processes
- Ensure auditability and compliance with policy, regulatory, and data requirements
- Keep documentation current and accessible

Automation, Digital Enablement and Enhancement Management
- Identify automation candidates with clear business cases and readiness
- Collaborate with Digital and IT teams to shape test plans, and release schedules
- Track automation performance post-go-live and feed learnings into the pipeline
- Define UAT scope, entry/exit criteria, and acceptance evidence
- Coordinate test execution and sign-off with accountable owners





Prepare contingency plans and rollback criteria where needed Qualifications/ Experience/ Skills/ Knowledge:

Education and Credentials

- A relevant tertiary level qualification and/or recognised qualification appropriate to the role
- Recognised certifications advantageous: Lean Six Sigma (Preferred)

Professional Experience:
- 3 to 6 years experience in process improvement, business operations, or shared services transformation
- Demonstrated delivery of measurable improvements in cost, quality, and cycle time
- Background in Accounts or Finance will be preferred.

Technical Skills and Knowledge:
- Excellent facilitation, stakeholder management, and written communication
- Solid analytical and problem-solving skills.
- Proficiency in process mapping tools
- Effective communication and stakeholder engagement abilities.
- Detail-oriented with a structured approach to documentation and reporting.
- Team player with a continuous improvement mindset.
- Ability to assess pricing competitiveness, vendor quotations, contract compliance, and support cost-conscious purchasing decisions.
- Demonstrated knowledge of finance and payroll processes, with an understanding of financial controls and statutory requirements

📌 Process Excellence Specialist (Mumbai)
🏢 Cathay Pacific
📍 Mumbai