Role Summary The Principal Service Engineer (4P) is a consultative technical leader focused on on-prem infrastructure engineering , with deep expertise in VMware, Windows Server, virtualization operations, and related enterprise platform services

. This role is responsible for platform architecture, service reliability, lifecycle management, automation, monitoring, backup and recovery readiness, and infrastructure modernization across enterprise data center environments. The role combines strong hands-on technical depth with consulting capability, operational leadership, and executive stakeholder engagement across global teams.

Key Responsibilities

- Provide consulting and advisory services for VMware, Windows Server, on-prem infrastructure architecture, virtualization reliability, and operational engineering
- Lead VMware and Windows platform architecture, design reviews, lifecycle planning, and modernization roadmaps for on-prem environments
- Define and govern platform standards for virtualization, Windows server operations, monitoring, backup, patching, and automation
- Drive data center modernization, platform consolidation, hardware refresh, and VMware lifecycle initiatives
- Lead capacity planning, performance optimization, and infrastructure cost efficiency across VMware and Windows environments
- Act as the primary technical advisor for on-prem infrastructure services, including coordination with healthcare customers, OEMs, and third-party vendors
- Define automation and configuration management approaches using PowerShell, Ansible, Terraform, and GitHub to improve VMware and Windows platform consistency
- Lead complex platform incidents, escalation management, root cause analysis, and service recovery across enterprise on-prem environments
- Apply continuous improvement methodologies to reduce recurring platform issues and improve service stability
- Mentor senior engineers and influence long-term technical direction




- Present platform architecture decisions, service health trends, capacity outlook, risk assessments, and modernization priorities to leadership

Required Skills & Experience

- 10+ years of experience in on-prem infrastructure engineering, virtualization architecture, or enterprise platform consulting
- Deep expertise in VMware, Windows Server, Active Directory, virtualization operations, and enterprise data center services
- Strong knowledge of storage, backup, disaster recovery, patching, monitoring, and server lifecycle management
- Strong background in automation, monitoring, incident management, and operational engineering for enterprise platforms
- Demonstrated experience in data center modernization, platform consolidation, infrastructure refresh, or migration programs
- Proven consulting experience in customer-facing roles
- Excellent communication, presentation, and stakeholder management skills

Certifications (Preferred)

- VMware Certified Advanced Professional (VCAP) or VMware Certified Implementation Expert (VCIX)
- Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent Windows infrastructure certification
- ITIL 4 Managing Skilled or equivalent service operations certification
- Veeam, backup/recovery, or related infrastructure platform certifications would be good to have
- Six Sigma Green Belt or higher
- Certifications in monitoring, backup, or automation tools would be good to have

Good to Have (Strategic & Consulting Differentiators)

- Deep experience in Healthcare IT enterprise architectures and vendor ecosystems
- Leadership roles in large-scale data center modernization, virtualization refresh, consolidation, or migration programs
- Proven success in capacity management, service resilience, and operational governance
- Experience advising CIOs, CISOs, or clinical leadership
- Ownership of global infrastructure reliability, observability, or operational excellence programs

📌 Principal Service Engineer (Hyderabad)
🏢 Providence India
📍 Hyderabad