Job Summary

We are looking for an experienced and target-oriented Team Lead – Presales to lead and manage the Presales team responsible for handling inbound leads, customer enquiries, lead qualification, follow-ups, and site visit conversions.

The ideal candidate should have strong communication and team management skills, a customer-centric approach, and the ability to drive the team towards achieving lead conversion and site visit targets.

Key Responsibilities

- Lead, manage, and mentor the Presales team to achieve individual and team targets.
- Manage inbound leads received through calls, digital campaigns, website, portals, and other sources.
- Ensure timely allocation and follow-up of leads among team members.
- Monitor lead response time, follow-ups, customer interactions, and lead conversion.
- Guide the team in understanding customer requirements and recommending suitable properties.
- Drive lead-to-site-visit and site-visit-to-booking conversions.
- Monitor daily call volumes, connected calls, follow-ups, qualified leads, and site visits.
- Review team performance through daily and weekly MIS reports.
- Identify performance gaps and provide regular coaching and feedback to team members.
- Handle escalated customer queries and ensure a smooth customer experience.
- Coordinate closely with the Sales team to ensure effective handover of qualified leads and site visits.
- Work with the Marketing team to understand campaign performance and lead quality.
- Track lead sources and conversion ratios to identify high-performing channels.




- Ensure accurate and timely updating of lead information in the CRM.
- Conduct regular team meetings to review targets, pipeline, challenges, and action plans.
- Develop call scripts, objection-handling techniques, and best practices to improve conversions.
- Maintain discipline and adherence to defined Presales processes and SOPs.
- Prepare and present performance reports to management.

Key Performance Indicators (KPIs)
- Lead Response Time
- Lead Qualification Rate
- Contact/Connect Ratio
- Follow-up Effectiveness
- Lead-to-Site-Visit Conversion
- Site-Visit-to-Booking Conversion
- Team Target Achievement
- Individual Productivity
- Call Quality & Customer Experience
- Lead Data/CRM Accuracy

Required Skills
- Excellent verbal and written communication skills.
- Strong team handling and people management skills.
- Valuable negotiation and objection-handling abilities.
- Strong customer relationship management skills.
- Ability to motivate and manage a target-driven team.
- Strong analytical and reporting skills.
- Good knowledge of CRM systems and MS Excel.
- Ability to monitor and interpret sales/presales performance metrics.
- Strong follow-up and coordination skills.
- Excellent problem-solving and decision-making abilities.

Preferred Experience
- Experience in Real Estate Presales / Telecalling / Inside Sales is preferred.
- Experience managing a team of Presales Executives or Telecallers.
- Experience handling high-volume inbound leads and digital leads.
- Candidates with experience in residential real estate projects will be preferred.

📌 Presales Team Lead (Bengaluru)
🏢 Nambiar Builders
📍 Bengaluru