Bangalore, Karnataka

Job Summary

Job Summary

Seeking an experienced AMS (Application Management Services) Program Director to lead strategic AMS engagements and large-scale digital transformation programs across the Oil & Gas, Utilities, Energy, and Grid Modernization sectors. The ideal candidate will have a proven track record of managing multi-million-dollar accounts, leading complex proposal responses, driving business growth, and delivering operational excellence through AI led application support and transformation initiatives.

This role requires a blend of domain expertise, client engagement, delivery leadership, solutioning, and pursuit management skills to successfully manage AMS portfolios and contribute to business development activities.

Key Responsibilities

Key Responsibilities

Program & Delivery Management

Lead end-to-end AMS programs for global clients in Oil & Gas, Utilities, Energy, and Grid Transformation domains.

Manage large distributed delivery teams across onsite, offshore, and nearshore locations.

Ensure SLA/KPI adherence, operational excellence, incident management, problem management, and continuous service improvement.

Drive application modernization, cloud transformation, automation, and optimization initiatives.

Govern program financials including revenue, margin, forecasting, budgeting, and profitability.

Proposal & Pursuit Management

Lead and manage end-to-end proposal responses for large AMS and transformation opportunities valued at multi-million dollars.

Collaborate with sales, solution architects, domain SMEs, delivery teams, and leadership during RFP, RFI, and RFQ responses.

Develop winning strategies, value propositions, pricing models, transition approaches, and delivery governance frameworks.

Participate in client presentations, solution defense sessions, and executive-level discussions.

Drive competitive positioning and differentiation for strategic pursuits.





Client Relationship Management

Act as a trusted advisor for customer stakeholders and executive sponsors.

Build and grow strategic client relationships to identify upsell and cross-sell opportunities.

Conduct Quarterly Business Reviews (QBRs), operational reviews, and steering committee meetings.

Manage customer expectations and ensure high customer satisfaction.

Transformation & Innovation

Drive AMS transformation through AI, Automation, DevOps, AIOps, Cloud, and Service Management best practices.

Identify opportunities for operational efficiency, cost optimization, and business value realization.

Lead continuous improvement initiatives and innovation programs.

Financial & Commercial Management

Own portfolio revenue, margins, resource utilization, and forecasting.

Support contract renewals, scope expansion, change requests, and commercial negotiations.

Monitor program risks, dependencies, and mitigation plans.

Required Qualifications

Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.

20+ years of experience in IT Services, Application Management, and Program Management.

Proven experience managing AMS engagements and application support portfolios.

Demonstrated success in leading proposal responses and pursuits valued from $5M to $100M+ .

Solid understanding of ITIL-based service management practices.

Experience managing large global teams and multi-vendor environments.

Excellent stakeholder and executive communication skills.

Skill Requirements

Domain Expertise





Experience in one or more of the following industries:

Oil & Gas

Upstream, Midstream, and Downstream operations

Refining, Trading, Supply & Distribution

Asset Performance Management

Utilities & Energy

Generation, Transmission, and Distribution

Smart Grid initiatives

Meter-to-Cash processes

Customer Information Systems (CIS)

Grid Transformation

Grid modernization programs

Renewable energy integration

Advanced Distribution Management Systems (ADMS)

Distributed Energy Resources (DER)

Grid Analytics and Digital Utility Platforms

Manufacturing

Industrial Products

Industrial Process Automation

Building Systems and Technologies

Heavy Equipment

Preferred Skills

ITIL v4 Foundation/Managing Professional Certification

PMP, PgMP, Prince2, or equivalent Program Management certification

Experience with Cloud platforms (Azure, AWS, GCP)

Knowledge of SAP IS-U, SAP S/4HANA Utilities, Oracle Utilities, Maximo, ServiceNow, GIS, SCADA, OMS, ADMS, and EAM solutions

Exposure to AI-driven operations (AIOps), automation, and digital transformation initiatives

Key Competencies

Strategic Leadership

Proposal and Bid Management

Executive Stakeholder Management

Financial Acumen

Delivery Governance

Risk and Dependency Management

Customer Centricity

Negotiation and Influencing Skills

Team Leadership and Mentoring

Digital Transformation Leadership

Other Requirements

Success Metrics

Revenue Growth and Margin Improvement

Win Rate on Strategic Pursuits

Customer Satisfaction (CSAT)

SLA and KPI Achievement

Transformation Benefits Realization

Portfolio Expansion and Renewals

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📌 Practice Director (Bengaluru)
🏢 HCLTech
📍 Bengaluru