Job Role: Phone Banking Officer- Handle customer queries and provide support for digital banking services

Responsibilities

- Handle inbound customer inquiries professionally and efficiently across various communication channels.
- Resolve customer issues, provide accurate information, and offer solutions in a timely manner, primarily using English/Hindi or other regional languages
- Document all customer interactions and transactions accurately in the CRM system.
- Maintain a high level of customer satisfaction by adhering to service standards and procedures.
- Collaborate with team members and other departments to escalate and resolve complex issues.
- Stay updated on product knowledge, policies, and procedural changes.

Eligibility Criteria:

- Completed graduation in any discipline
- Solid communication and interpersonal skills
- Basic knowledge of digital banking platforms

Working Days: 6 (with 1 rotational week off)

Shift Timings:

Rotational for Male For Female last shift till 7pm

Salary: 25,000/- CTC (Fixed)

Location: Atlantis Tower, Sch 78, Indore

📌 Phone Banking Officer (Indore)
🏢 Cogent e services
📍 Indore