We are seeking a Senior Technical Support Engineer to join our
Petroleum Supply chain (PSC)
Technical Support team. The ideal candidate should be able to learn new concepts quickly, be an creative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards
Your Impact
- Assignments will be varied. Your time will be divided between solving customer problems with our PSC software via telephone/web, deploying Unified Solutions like AUP, AUS and Workflow tools, delivering high quality training on our PSC product line and other department projects as needed.
- Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations for customers to achieve more business value from our products.
- Drive improvement in our Unified Solutions software. Provide your own ideas and bring customer feedback to the R&D; team to make our products better.
- Serve as a key focal point for problem escalation and resolution.
- Develop and maintain Unified training course materials and curriculum to include newly released functionality and the latest trends in PSC Technology.
- Author white paper solution articles for publication to the user community through our support web knowledge base.
- Test pre-released versions of AspenTech software.
- Travel to customer sites if required. Travel is usually around 30-40%.
What You’ll Need
- 5 – 7 years of overall experience in the process industries, Oil Refineries including at least 2 years working with Aspen Unified Solutions Implementation and deployment such as PIMS AO, AUP , AUS, or AURA
- Must have completed at least one full PSC project lifecycle
, from design through implementation.
Example: PIMS AO or APS or AUP Projects
Education
- Engineering Degree B Tech / BE in Chemical / Process Engineering / Petroleum Engineering [or] Petrochemicals Engineering
- Master’s degree or higher qualification is advantage.
Technical Skills
- Experience in Aspen PIMS, AO Technology, Aspen Petroleum scheduler , Aspen Unified solutions
- Excellent troubleshooting experience in IT / Network environment for application configuration and setup.
- Excellent experience in Refinery Economics and Crude Evaluation methodology
- Knowledge about Refinery Scheduling and Blending and Margin Optimization
- Experience in Teaching or training delivery is added advantage.
Soft Skills
- Excellent Communication Skills in English and writing Skills are essential for the Job
- Interpersonal and Customer Relationships handling