Role & responsibilities

- Processing sales orders for the company's sales divisions.
- Developing documentation related to support.
- Planning inventory control.
- Arranging distribution of products.
- Solving problems in cases of product returns.
- Placing orders, processing return requests, and entering credits.
- Handling customer inquiries regarding product information, ordering procedures, special orders, pricing, quotes, problems, returns, and shipping.
- Communicating with customers about order status, any delays, or problems with their requests.
- Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.
- Providing information and assistance as needed to inventory and warehouse personnel to expedite processing of damaged and defective merchandise.
- Performing additional duties as required or requested.

Preferred candidate profile

- The candidate should possess minimum of 13 years of experience in an international process; specialization in Order Management is preferred.
- Should be a fast learner.




- The candidate should possess relationship management skills since the job will involve liaising with customers and US stakeholders.
- The candidate should have the ability to multitask, prioritize, learn more, and be flexible.
- Must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
- Should have excellent PC skills and be well-versed with Microsoft Products like Excel, Word, and Access (optional).
- Goal-oriented, motivated self-starter, with excellent organizational skills and strong problem-solving skills.
- Valuable follow-up skills and strong attention to detail.
- Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assume accountability for issues until final resolution.
- Flexible to night shifts is mandatory (9:00 pm to 6:00 am)

Role: Logistics / SCM Analyst

Industry Type: IT Services & Consulting

Department: Procurement & Supply Chain

Employment Type: Full Time, Permanent

Role Category: SCM & Logistics

📌 Order Management Associate (Bengaluru)
🏢 MSI services
📍 Bengaluru