Key Responsibilities1.

Sales Operations

Management

- Own and manage end-to-end sales operations across LFR, Retail, and E-commerce channels. Template 2011 HayGroup ` Annexure I : ABG Template `

- Ensure smooth order processing, inventory availability, replenishment, and fulfillment.
- Develop and standardize operational processes to improve efficiency and reduce turnaround times.
- Monitor business KPIs and drive corrective actions where required. 2.

Demand

Planning &
- Inventory Management
- Work closely with merchandising and supply chain teams to forecast demand and maintain optimum inventory levels.
- Monitor stock availability across stores, marketplaces, and warehouses.
- Identify potential stock-outs, overstock situations, and liquidation opportunities.
- Drive inventory accuracy and improve stock turns. 3.

Business

Analytics &
- Reporting
- Create and manage daily, weekly, and monthly sales dashboards.
- Analyze sales trends, channel performance, inventory health, and customer demand patterns.
- Provide actionable insights to leadership for business decision-making.
- Track achievement against budgets, targets,



and operational KPIs.
- Retail &
- LFR Operations
- Monitor store and LFR performance through sales reports and operational metrics.
- Ensure timely replenishment and inventory availability.
- Coordinate with store teams for promotions, stock transfers, and seasonal launches.
- Support current store openings and expansion initiatives. 5.

Process

Improvement &
- Compliance
- Identify opportunities for automation and process improvement.
- Implement SOPs and best practices across channels.
- Ensure compliance with company policies and operational standards.
- Manage operational risks and proactively resolve issues.

Template 2011 HayGroup ` Annexure I : ABG Template ` 6. Cross-Functional Coordination

- Collaborate with Sales, Marketing, Finance, Merchandising, Supply Chain, and Warehouse teams.
- Act as a central point of contact for resolving operational challenges.
- Drive seamless communication and execution across business functions.

📌 Operations Lead - Simon Carter (Karnataka)
🏢 Aditya Birla Lifestyle Brands
📍 Karnataka