Position

Operations Manager

Department

Operations

Reporting To

General Manager / Director – Operations

Job Summary The Operations Manager is responsible for overseeing the day-to-day operations of the outlet, ensuring exceptional guest experiences, maintaining operational excellence, managing team performance, and achieving business goals. The role requires strong leadership, problem-solving, and decision-making skills while ensuring compliance with company standards and policies.

Key Responsibilities

Operations Management

- Oversee daily restaurant/bar operations to ensure smooth functioning.
- Maintain high standards of food quality, beverage service, cleanliness, and hygiene.
- Ensure all Standard Operating Procedures (SOPs) are followed consistently.
- Monitor opening and closing procedures of the outlet.

Team Management
- Lead, motivate, and supervise Front of House (FOH) and Back of House (BOH) teams.
- Conduct daily briefings and regular team meetings.
- Identify training needs and support employee development.
- Foster a positive and performance-driven work environment.

Guest Experience
- Ensure outstanding customer service and guest satisfaction.
- Handle guest complaints professionally and resolve issues promptly.
- Build strong relationships with regular guests to enhance customer loyalty.

Financial & Business Performance
- Monitor daily sales and operational performance.
- Control operational costs, wastage, and inventory.
- Ensure adherence to budgets and profitability targets.
- Prepare daily, weekly, and monthly operational reports.

Inventory & Vendor Management
- Monitor stock levels and coordinate timely procurement.
- Conduct regular inventory audits.
- Ensure proper storage and handling of food, beverages, and supplies.





Compliance & Safety
- Ensure compliance with food safety, hygiene, and health regulations.
- Maintain workplace safety standards.
- Ensure all statutory and company compliance requirements are met.

Coordination
- Work closely with HR, Finance, Procurement, Marketing, and Central Kitchen teams.
- Support promotional activities, events, and food festivals.
- Coordinate manpower planning and shift scheduling.

Required Qualifications

- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum 5–8 years of experience in hospitality operations, with at least 2 years in a managerial role.

Required Skills

- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Customer-focused approach.
- Strong analytical and problem-solving abilities.
- Financial and commercial awareness.
- Ability to work under pressure and manage multiple priorities.
- Good knowledge of Microsoft Office and restaurant management/POS systems.

Preferred Experience

- Experience in restaurants, breweries, pubs, or hospitality chains.
- Knowledge of inventory management, cost control, and guest service standards.

Key Performance Indicators (KPIs)
- Guest Satisfaction Score
- Sales & Revenue Achievement
- Cost & Wastage Control
- Team Productivity & Retention
- Compliance & Audit Scores
- Customer Complaint Resolution
- Operational Efficiency
- Staff Training & Development

Working Conditions
- Flexible shifts, including weekends and public holidays.
- Ability to work in a rapid-paced hospitality environment.
- Willingness to travel between outlets when required.

Skills: management,customer,operations,team management,leadership,skills

📌 Operations Manager (Bengaluru)
🏢 BYG Ventures
📍 Bengaluru