CredHive is building India's most trusted credit and business intelligence platform. Our product is data verified, accurate, and delivered fast. Behind it sits a team of data analysts who source, verify, and quality-check company information every single day. The quality and speed of their output is our product.

We are hiring an Operations Lead to run this team like a high-performance production floor. This is not a strategy or process-design role. This is a hands-on delivery role for someone who lives on dashboards, runs the floor daily and holds people accountable.

Role & responsibilities

- Own daily delivery numbers. Set daily and weekly production targets per analyst and per pod. Track them in real time. Close gaps the same day, not in next week's review.
- Run the operating rhythm. Morning huddles, mid-day checkpoints, end-of-day reviews. Publish daily scorecards and leaderboards so every analyst knows exactly where they stand.
- Monitor live, intervene quick. Watch throughput and quality dashboards through the day. Spot slowdowns, bottlenecks, and slippage as they happen and fix them on the floor.
- Enforce accountability. Have direct, same-day performance conversations. Manage bottom performers on structured improvement plans and recognize top performers visibly. No passengers.




- Protect accuracy while pushing volume. Run sampling-based quality audits, maker-checker enforcement, and error tracking per analyst. Speed never comes at the cost of a client-facing error.
- Manage capacity and allocation. Forecast workload, allocate work queues, plan shifts and leaves so delivery commitments are never missed.
- Report up with numbers. Give leadership a crisp daily/weekly view: output, accuracy, TAT, rework, and per-analyst productivity with what you're doing about anything that's red.
- Hire and ramp. Build the analyst bench: interview, onboard, and get new joiners to full productivity fast.

Preferred candidate profile

- 7 - 15+ years in operations delivery, with at least 45 years directly managing a team of 20+ in a target-driven environment.
- You come from BPO/KPO delivery (data processing, KYC, verification, claims, mortgage, title search), collections, inside sales ops, or high-velocity ops floors.
- Proficient in Excel/Google Sheets, MIS reporting, and basic dashboards; able to build own trackers
- Assertive floor presence with strong people management and communication skills
- Strong on daily target management, floor management, and performance accountability not a process/strategy profile

📌 Operations Lead, Delivery and Performance (New Delhi)
🏢 CredHive
📍 New Delhi