- Act as the primary point of contact for all banking-related queries (internal & external)

- Coordinate with field teams, banking partners, and back-office operations

- Handle stakeholder communication through calls and emails on a daily basis

- Manage escalations and ensure timely resolution through continuous follow-ups

- Maintain and update Banking MIS reports with high accuracy (Excel-based)

- Track ongoing issues and ensure closure within defined timelines

- Ensure all processes and communications adhere to regulatory and compliance requirements

Skills

- Strong communication skills (verbal & written), with confidence in handling calls

- Ability to manage multiple stakeholders and coordinate across teams

- Problem-solving mindset with strong attention to detail

- Positive working knowledge of MS Excel

- Ability to work in a fast-paced, high-coordination environment

- Understanding of banking operations and compliance (preferred)

Job Type: Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Operations Coordinator (Navi Mumbai)
🏢 Mswipe Technologies
📍 Navi Mumbai