WHAT YOU WILL DO

Core Job Responsibilities

- Inventory Scheduling: Assist with reprint planning based on inventory/market needs, costing analysis, and final checklist approvals before printing.
- Cross-Functional Coordination: Coordinate with Production, Sales, Warehouse, Accounts, and Logistics teams to ensure smooth business execution.
- Process Monitoring: Track branch stock availability, print schedules, website orders, and invoice filing.
- Escalations & Approvals: Handle payment delay follow-ups with the Accounts team and approve the destruction of damaged copies.

E-Commerce, Branch Billing & Author Relations

- CocoBlu & Amazon Operations: Handle PO receipts, warehouse flips, weekly reporting, appointment scheduling, billing, and dispute management (PQV/PV).
- Website Management: Manage order downloads, local/foreign dispatches, payment gateway reconciliation (Razorpay/CC Avenue), and Shiprocket processing.
- Branch & Author Coordination: Manage branch transactions (invoices, GRN, CN), transparency sticker printing, author stock requirements, and contract reviews.
- Client Accounts: Handle Crossword dropship orders, monthly billing, payment follow-ups, and POD billing for Repro/Manipal.

Production & Inventory Planning

- Book Costing: Prepare book costing.
- Production Management: Update gross production and value reports; monitor print schedules and follow up with Delhi/Mumbai printers.
- Stock & Sales Planning: Plan stock/sales requirements for BL and FL; track inventory shortfalls and drive branch reprint order fulfilment.
- Operational Support:



Assist with costing analysis and follow up on available stock transfers.

Order Processing & Warehouse Coordination

- PO Execution: Download POs, coordinate with the Warehouse team for stock marking, and prepare bills for verification and upload.
- Dispute & Return Logistics: Manage damaged/defective returns, issue Credit Notes (CN), and oversee DF (Direct Fulfilment) inbound stock updates and order printing.

Cataloguing & Online Listings

- Listing Management: Create new title pre-order listings, manage Brand Registry, and remove fake online listings.
- Catalogue Maintenance: Control the Flipkart listing catalogue and the Master MRP sticker/catalogue system.

Author & Foreign Shipments

- Client Relations: Handle author email replies, process author sales data, and manage general website customer queries.
- Export Logistics: Handle foreign and export shipments for authors and complimentary copies.

Chain Store Management

- Retail Operations: Coordinate major chain store PO processing, dispatch coordination, and order follow-ups.

REQUIRED QUALIFICATIONS AND EXPERTISE

- Experience: 3–5 years of experience handling Microsoft Office, Amazon Vendor Central, Brand Registry, and Flipkart operations, with broad publisher inventory distribution and Tally-linked standard sales/export registers. Deep comfort with managing financial inputs, including PO flows, PURT tracking, Credit Notes (CN), and multi-point shipping verification metrics.
- Operational Skills: Solid coordination skills in managing cross-team outputs from Logistics, Production, and Accounts.

📌 Operations and Production Coordinator (Onsite Mumbai)
🏢 Jaico Publishing House
📍 Mumbai