Preferred Qualifications, Abilities and Experience

- Demonstrated experience of M365 technologies (Preferably MS 900 Certification)
- Hands-on experience supporting Microsoft SharePoint Online & OneDrive for Business deployments.
- Experience with SharePoint Online architecture, site collections, and permissions management.
- Experience troubleshooting SharePoint-related issues, including connectivity, authentication, and integration challenges.
- Experience with SharePoint farm architecture, configuration, and troubleshooting.
- Understanding of Identity solutions e.g. ADFS, DirSync/AADSync and Single Sign-On.
- Understanding of networking technologies (e.g., protocols such as HTTP, TLS, TCP/IP, DNS, or knowledge related to web servers/browsers).
- Troubleshooting experience using tools such as Fiddler, HTTP Watch, Netmon, or IE Developer Tools.

Qualifications

Required/Minimum Qualifications

- 3+ years prior product, customer support and/or technical support experience.
- Language Qualification: English Language: fluent in reading, writing, and speaking.
- 3+ years prior product, customer support and/or technical support experience

📌 ODSP Ranger (Lead (India)
🏢 Astreya
📍 India