Duties & Responsibilities:

General

- To promote a safe working environment for staff
- To always promote HCAH
- To lead by example and create a work culture of clinical excellence and job satisfaction

can flourish
- To be familiar with and promote the use of company policies and procedures

Operational · To have operational responsibility and accountability for clinical activity in the region

· To maximise clinical team efficiencies by utilising the team in the best possible way,

including:

o Reporting staff utilisation figures to Director of Nursing (DON)as requested (annual o leave, training, sick leave)

o To maintain staff competencies and ensure review of competencies annually o Arranging any further training provision in order to maximise efficiencies o Working with BD to promote services where skills are present but under utilised o To provide KPI reports to DON as requested

Quality of care

- To be responsible for quality of service provision in the region through:
- Shadow visits

o To undertake audits of the service in the region using the audit standards provided o by DON including unannounced audits and announced audits o Staff performance reviews, including appraisals and Performance management o (disciplinary)

o Reporting and resolving of any customer concerns or complaints and supporting o staff who have been implicated in a complaint o Quality Indicator monitoring and reporting o KPI reporting to DON

Resource management

- To be responsible for staff recruitment based on workload requirements by:





o Interviewing using company recruitment forms o Close liaison with HR to ensure correct company files are maintained o Health Care at Home India - Confidential o Liaising with DON and HR to ensure induction programmes are planned and that o staff attendance is 100%

- To be responsible for staff performance:

o Monitoring clinical incidents and reporting to DON as requested o Undertaking root cause analysis of incidents and preventative actions and reporting o to DON o Termination of contracts if required in consultation with DON

Business Development

- To provide BD support to the BD Team as required
- Attend conferences, presentations as required by BD Team

Core Responsibilities

- Scheduling visits & coordinating for logistics if required.
- Coordinating for equipment availability / consumable availability to Nurses, HCA’S, and
- physiotherapist.

- Organizing duty roster / leaves / training calendar.
- Should coordinate all initial assessment and conversions.
- Reporting to Unit head & coordinating for day to day activities as directed.

- Coordinating for staff incentives / travel allowances / overtime and appraisals.

Qualifications:

- Registered Nurse with GNM or B.Sc (Basic) or B.Sc (Post-Basic) or ANM qualification

- Experience Required
- 10+ years of total work experience in a hospital
- Min. 5 years experience working in an administrative capacity

Personal Skills & Qualities:

- Should be a valuable communicator
- Planning & Organizational skills

- Leadership qualities

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Nursing Head (Gurugram)
🏢 HCAH
📍 Gurugram