non-voice involves handling customer support, data processing, or technical tasks through text-based channels like email, live chat, and messaging instead of phone calls. Most users on Quora agree that frontline agents in these roles focus on written communication and documentation.

Key Responsibilities

- Customer Interaction: Handle customer queries, complaints, and requests via email, live chat, or social media.
- Backend Support: Process transactions, verify user details, and manage data entry tasks.
- Documentation: Record interactions accurately and maintain clean system logs.
- Escalation: Coordinate with internal teams to resolve complex or delayed issues.

Required Skills & Qualifications
- Communication: Solid written English skills with good grammar and clear phrasing.
- Typing Speed: Fast and accurate typing abilities to manage multiple chats or high email volumes.
- Multitasking: Ability to handle multiple text conversations or switch between systems smoothly.
- Age criteria 18 to 29 years

Education: Minimum high school diploma (12th grade) or a bachelor's degree depending on the company. Pay: ₹16,000.00 - ₹28,000.00 per month

Work Location: In person

📌 non voice process (Yeswanthpur)
🏢 DreamSoft IT Solutions
📍 Yeswanthpur