- Deep understanding of FlowOne Order Management internals
- Handson knowledge of
- Order orchestration & decomposition
- Order state transitions
- Fallout & jeopardy handling
- Ability to debug Lead Order Activation Closure flows endtoend
Configuration & Customization
- Configure and support:
- Order templates
- Business rules & validations
- Workflow logic
- Productservice mappings
- Implement and optimize custom FlowOne extensions
- Prefer configurationfirst approach over code changes
Integrations & Interfaces
- Handson integration support with:
- CRM systems
- Billing platforms
- Middleware / ESB
- Network / provisioning systems
- Debug
- Interface failures
- Payload & data mapping issues
- SLA breaches across systems
Production Support (L2/L3)
- Analyze and resolve:
- Order stuck / order fallout issues
- Performance degradation
- Data inconsistencies
- Perform rootcause analysis (RCA) and permanent fixes
- Work across logs, DB, interfaces, and batch layers
Batch, Performance & Backend
- Experience with batch vs online processing
- Understanding of
- Batch windows & dependencies
- Scheduler tools (e.g., ControlM or similar)
- Solid SQL skills for data analysis and reconciliation
Basic JVM and performance tuning awareness Role & responsibilities