Roles & Responsibilities

About the Role

We are looking for a NOC Technical Escalation Lead to serve as the final technical escalation point for the NOC team across Campus and Security technologies. This role owns critical issue resolution, mentors the L2 team, and acts as the primary technical liaison during high severity customer and internal escalations — including driving calls with vendor TAC and external teams.

Key Responsibilities Act as the final technical escalation point for the NOC team on Campus technologies Own and delegate escalations to the L2 team, driving issues through to resolution Plan and execute technical upskilling initiatives for the NOC team Handle and resolve escalations from both customers and internal stakeholders Lead and drive technical calls with vendor TAC (Aruba, Juniper, Fortinet) and other external teams during critical incidents Serve as a subject matter expert (SME) across core networking and security domains, staying current with new technologies and vendor solutions 1 Required Skills &

Qualifications Strong hands-on experience with Wired and Wireless networking, Firewalls, NAC, and SDWAN Working knowledge of vendor platforms: Aruba, Juniper, Fortinet Proven experience handling L2/L3 escalations in a NOC or network operations/support environment Experience working directly with vendor TAC teams to resolve complex issues Strong customer-facing communication skills, with the ability to manage high pressure escalations Ability to mentor and upskill junior engineers (L1/L2) Willingness to learn new technologies and adapt to evolving vendor stacks Preferred Qualifications Relevant professional level certifications (CCNP, ACP, any firewall certifications e.g. NSE4 or above, Palo Alto)

Ideal Candidate

Solid NOC Technical Escalation Profile across Campus and Security technologies2Mandatory (Experience 1):



Must have 4+ years of total experience in networking / network security engineering, with at least 3+ years directly in a NOC / network operations environment handling L2/L3 escalations3Mandatory (Experience 2): Must have served as a senior escalation point, owning and driving critical issues through to resolution.4Mandatory (Experience 3): Must have experience working directly with vendor TAC teams to resolve complex issues.5Mandatory (Experience 4): Must have experience mentoring and upskilling junior engineers (L1/L2)6Mandatory (Tech skill 1): Must have strong hands-on experience with Wired and Wireless networking, Firewalls, NAC, and SD-WAN.7Mandatory (Tech skill 2): Must have working knowledge of vendor platforms — Aruba, Juniper, and Fortinet.8Mandatory (Tech skill 3): Must be able to lead and drive technical calls with vendor TAC (Aruba, Juniper, Fortinet) and external teams during critical incidents.9Mandatory (Tech skill 4): Must have hands-on protocol-level troubleshooting depth across routing (OSPF/BGP), switching (VLAN, EtherChannel/LACP, loops), 802.1X/RADIUS authentication, SD-WAN, and firewall policy/traffic-flow issues.10Mandatory (Skill): Must act as an SME across core networking and security domains, staying current with new technologies and vendor solutions.11Mandatory (Communication): Must have strong customer-facing communication skills, with the ability to manage high-pressure escalations.12Preferred (Certifications): Professional-level certifications — CCNP, ACP, or firewall certifications (NSE4 or above, Palo Alto)

Pay: ₹219,636.11 - ₹1,500,000.00 per year

Application Question(s)

- Are you comfortable attending the final in-person interview round?
- What is your notice period in days? (30)
- What is your current CTC in LPA?
- What is your expected CTC in LPA? (15)

Experience:
- overall: 4 years (Required)

Work Location: In person

📌 NOC Specialist (Bengaluru)
🏢 OptimHire
📍 Bengaluru