Position Description Position: Network Operations Center Engineer

Experience: 2 - 5 Years

Category: IT Infrastructure

Main location: Bangalore

Position ID: J0726-1323

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

- NOC - Level 2
- Hands on trouble shooting experience and Configuration and management of Cisco Routers. (Must to have)
- Hands on trouble shooting experience and Configuration and management of Cisco Catalyst, Nexus series of switches. (Must to have)
- In-depth knowledge and practical understanding of Networking concepts OSI, TCP and DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP.
- Candidate must have experience in LAN/WAN troubleshooting.
- Provide incident response & resolution as part of the 24x7 Network Operations Center.
- Responsible for handling the Entire Network of a major Client.
- Required to follow detailed change management and incident management processes.
- Communicate / Collaborate with other technical teams regarding Routing/Switching/Wireless operations.




- Work in a fast-paced operations environment & Troubleshooting DC environment incidents.
- Contact ISP service providers / Vendors in case of incidents and hands and feet support.
- Good in communication and capable of handling inbound and outbound customer calls, which includes live network troubleshooting. Preferred NOC Skills with SD background (Must to have).
- Positive in tools - PRTG, Zabbix, ServiceNow (Must to have).
- Good to have knowledge of genesis platform to handle Inbound / Outbound Calls.
- Certification :CCNA (must to have)/ CCNP (good to have).
- Candidate should be willing to work in 24x7 rotational shifts.
- Ensure tickets assigned to the queue are accepted and worked on time.
- Monitor 'open' tickets.

Your future duties and responsibilitiesRequired qualifications to be successful in this role Locations: NOC L2 - Replacement

Category: Administration

Main location: India, Karnataka, Bangalore

Position ID: J0726-1323

Employment Type: Full Time

📌 NOCReplacement (India)
🏢 Cgi Group
📍 India