Company Description M&G; India, established in 2003, is the strategic innovation and digital hub for M&G; and operates under the legal entity M&G; Global Services Private Limited. Teams in India collaborate with colleagues worldwide to drive transformation, build digital capability, and support sustainable growth across the Group. By leveraging technology, AI, automation, and process excellence, M&G; India focuses on improving outcomes for customers and colleagues while modernising ways of working.

The hub is central to M&G;’s wider business transformation and is rooted in a vibrant culture with strong foundations. M&G; plc is a leading international savings and investments business with extensive global experience in asset management, savings, retirement solutions, and financial advice.

Role Description

At M&G;, we are working hard to build a technology foundation fit for a modern, digital, insight-led, responsive business. As a part of this exciting transformation, we are looking for a Nexthink Engineer to join our Colleague Technology Service function within M&G;’s Enterprise Technology Team.

The Nexthink Engineer is responsible for leveraging the powerful capabilities of the Nexthink Infinity platform to provide stakeholders with insights into the experiences that colleagues have of the devices and software used daily. The role involves understanding the requirements and translating them into meaningful insights and actions to obtain the desired outcomes.

This is an exciting opportunity for someone passionate about their craft, who thrives in a collaborative environment and enjoys working with colleagues from a wide gamut of background and experiences to join a team building M&G;’s future technology platform.

Accountabilities/Responsibilities

Assists the Lead Engineer in carrying out the required tasks to achieve the team’s objectives





Effectively collaborates & communicates with the Lead Engineer to achieve stakeholder satisfaction

Share knowledge of the Nexthink platform with other teams to increase their awareness and skills

Suggest best practices and methods to standardise BAU activities wherever possible

Remain up to date with the Nexthink platform, leveraging current features where applicable

Support the direction of the platform as appropriate to meet the needs of M&G;

Knowledge & Skills (Key):

Experience of Nexthink or equivalent Digital Employee eXperience (DEX) toolset e.g. ControlUp, Systrack, Riverbed, 1E Tachyon etc.

Self-motivated, with an ability to work both individually and within a highly collaborative team

Competent with authoring PowerShell scripts

Excellent communication skills and stakeholder management

Experience troubleshooting common end user applications e.g. Edge/Chrome, Office 365, Teams.

Thorough understanding of hands-on support of end user software, hardware, and virtual platforms

Ability and willingness to lean and adapt in a constantly evolving environment

Technical documentation and presentation experience

KNOWLEDGE AND SKILLS (DESIRABLE)

Experience with DNS, DFS, (Azure) Active Directory

Experience with networking technologies

Experience of SDLC toolset e.g. JIRA

Experience with tools such as perfmon and Sysinternals Suite to troubleshoot issues

Experience with desktop management and monitoring tools

Experience:

Experience of working with global infrastructure and support teams

Experience at senior level desktop support or engineering

Experience supporting and troubleshooting within End User Computing

Experience working in rapid paced agile environments and cross functional teams

At least 5 years relevant work experience

Educational Qualification:

Preferably should have Technical/Science Graduation degree

Relevant professional IT qualifications from companies like Microsoft, VMWare and Citrix such as MCP, MCSE, VCP, CCA, ITIL etc.

📌 Nexthink Administrator (Contract to Hire) (Pune)
🏢 Mu0026G India
📍 Pune