– NOC Network Engineer

Role Title: NOC Network Engineer

Location: Bangalore, India (Onsite)

Experience: 3+ Years

Job Type: Full Time -

Shift Model: 24×7 Network Operations Center (Rotational Shifts)

Reporting To: NOC Lead

Role Overview The NOC Network Engineer is a, hands-on operations role responsible for 24×7 monitoring,

incident response, and operational stability of enterprise and cloud networking platforms.

This role acts as a network escalation authority within the NOC, ensuring rapid detection,

diagnosis, and resolution of network and connectivity-related incidents across AWS, Azure,

hybrid, and on-prem environments. The engineer works within a disciplined ITIL-based

NOC to meet SLAs and reduce MTTR.

This role requires experience working within a global enterprise setting, supporting business-critical platforms across multiple regions and time zones. The engineer must collaborate effectively with geographically distributed teams and vendors, ensuring consistent service delivery and clear communication during incidents.

Key Responsibilities

- Proactively monitor enterprise and cloud networks using tools such as CloudWatch, Azure

Monitor, Splunk, Grafana, SolarWinds.
- Perform deep troubleshooting and root cause analysis for network incidents, including routing anomalies, intermittent connectivity, packet loss, DNS failures, VPN tunnel instability, firewall and load balancer misconfigurations — not limited to monitoring-only activities.
- Own end-to-end incident resolution within the NOC, driving investigation, remediation,

and validation until full service restoration.
- Act as L2/L3 escalation point for complex network issues within the NOC.




- Participate in Major Incident Management (MIM) bridges and support recovery actions.
- Operate AWS and Azure networking including VPC/VNet, subnets, routing tables, Transit

Gateway/VWAN, load balancers, VPNs, ExpressRoute/Direct Connect.
- Troubleshoot hybrid connectivity between cloud, on-prem, and third-party providers.
- Operate and troubleshoot firewalls, WAF, NSGs/Security Groups, and VPNs.
- Execute pre-approved network changes following SOPs and change management processes.
- Maintain accurate incident records and documentation in ServiceNow.
- Improve runbooks, alert hygiene, dashboards, and automation.
- Provide clear shift handovers for follow-the-sun operations.

Required Experience

- 5–8 years of experience in Network Operations, Specially in NOC, or Infrastructure

Operations roles.
- 3+ years of hands-on experience with cloud networking (AWS and/or Azure).
- Proven experience handling P1/P2 incidents in 24×7 production environments.
- Experience supporting global customers or platforms in a follow-the-sun, multi-time-zone operating model.
- Demonstrated ability to troubleshoot and resolve network issues beyond monitoring,

including root cause identification and remediation.

Required Technical Skills

- Networking: TCP/IP, DNS, DHCP, routing and switching fundamentals (BGP/OSPF preferred).
- Cloud Networking: AWS VPC, Azure VNet, load balancing, hybrid connectivity.
- Monitoring: Splunk, CloudWatch, Azure Monitor, Grafana, SolarWinds.
- ITSM: Incident, Change, and Problem Management (ServiceNow).
- Security: Firewalls, VPNs, WAF, network access controls.

Certifications (Must to have )

- AWS Certified Advanced Networking – Specialty or CCNP

📌 Network Operations Engineer (Bengaluru)
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📍 Bengaluru