- Monitor and evaluate customer interactions to ensure quality standards are met.
- Conduct call calibrations with internal teams and clients.
- Provide feedback to agents and recommend improvement actions.
- Prepare quality reports and highlight trends or performance gaps.
- Ensure adherence to process guidelines, SOPs, and quality metrics.
- Work closely with operations to enhance service delivery and customer experience.
📌 MNC hiring Quality Analyst /Process Trainers/SME For International BPO (Kolkata)
🏢 Axis Consultants
📍 Kolkata
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.