Description

We are looking for enthusiastic individuals to join our Mega Walk-In Customer Support team. This role is ideal for freshers or entry-level candidates who are fluent in Tamil or Malayalam and are eager to begin their career in customer service.

Responsibilities

- Assist customers in Tamil or Malayalam language through various communication channels including phone, email, and chat.
- Provide accurate information about products and services to customers.
- Resolve customer queries and issues in a timely manner, ensuring high levels of customer satisfaction.
- Document customer interactions and maintain records in the customer support system.
- Collaborate with other teams to enhance customer experience and provide feedback on customer issues.

Skills and Qualifications





- Fluency in Tamil or Malayalam (spoken and written) is essential.
- Strong communication skills to engage with customers effectively.
- Basic understanding of customer service principles and practices.
- Ability to handle customer inquiries and complaints with patience and professionalism.
- Familiarity with computer systems and basic software applications (e.g., MS Office, CRM software).
- Problem-solving skills to address customer concerns efficiently.
- Willingness to work in a fast-paced setting and adapt to changing situations.

📌 Mega Walk -IN Customer Support Tamil /Malayalam (Secunderabad)
🏢 Tech Mahindra
📍 Secunderabad