Key Responsibility Area

1. Workforce Planning &
- Crew Management

- Assign service jobs and site requirements to crew members based on skills, experience, availability and project requirements.

- Coordinate manpower planning, crew rosters, shifts, rotations, leave and on-duty schedules with Operations.
- Manage last-minute replacements, absenteeism and emergency manpower requirements.
- Monitor workforce availability and deployment across sites and projects.

2. Employee Engagement &

- Employee Relations

- Act as the primary SPOC for field/service employees and build robust relationships with the workforce.

- Conduct regular 1:1s and pulse checks to understand employee concerns, engagement and retention risks.

- Handle grievances, suggestions, loan requests, policy clarifications, equipment/laptop requests and other employee requirements.

- Manage interpersonal conflicts, disciplinary matters and workforce escalations fairly, confidentially and within defined timelines.

1. Performance &
- Productivity Management

- Define and track KPIs/PRS for service personnel and monitor performance against site/project requirements.

- Collate site performance data and prepare inputs for PRDs and performance dialogues.

- Drive regular performance discussions, feedback and corrective actions.

- Review continual improvements and learning from site operations and translate them into performance improvements.

1. Talent, Capability &
- Career Development





- Conduct skill evaluations and identify technical and behavioural capability gaps.

- Develop individual training, career development and succession plans, particularly for future Team Leaders and critical technical roles.

- Manage annual training calendars, Friday Knowledge Sessions and downtime development opportunities.

- Support Talent Reviews, career planning and retention plans for high-performing and critical employees.

5.

Service

Operations &

- Process Management

- Drive Service Personnel Round-up Meetings and workforce coordination forums.

- Coordinate Workshop Management for customer assets under service and Neptunus equipment checks.

- Standardize crew-management processes through SOPs, trackers and dashboards.

- Partner with HR and Operations on employee lifecycle processes, attendance, disciplinary matters and workforce-related initiatives.

1. MIS, Compliance &
- Workforce Reporting

- Manage on-duty approvals, leave approvals, team attendance and manual attendance processes.

- Maintain workforce MIS, service manpower trackers and monthly project metrics.

- Update Project Master/MIS data and capture discounts, waivers and deviations with appropriate remarks.

- Provide regular reports to senior leadership on manpower availability, deployment, performance, engagement, attrition and workforce risks.

- Support compensation reviews and other workforce-related management reviews

📌 Marine Personnel Manager (Navi Mumbai)
🏢 Neptunus Power Plant Services
📍 Navi Mumbai