•5+ years of experience in BPO / Call Center operations
- 2+ years of experience managing Supervisors / Team Leaders
- Strong experience in team handling & performance management
- Hands-on experience with KPI, SLA, productivity & quality management
Required Candidate profile
- Strong escalation & stakeholder-management skills
- Experience in Travel Process is mandatory
- Must have positive knowledge of travel Software's (GDS, Amadeus)
- Excellent communications Skills
Perks and benefits To apply contact at (phone hidden) / (phone hidden)