Posted Date: 26 Aug 2026

Function/Business Area: Customer Service

Location: Mumbai

Job Responsibilities

1. Manage PAN India field technical support operations for Jio Devices.
2. Manage the knowledge portal, software tools, and content uploads.
3. Develop L1 and L2 repair learning videos for Jio-owned devices.
4. Resolve device-related technical queries raised through KM and field teams.
5. Validate software and tools before field deployment and portal upload.
6. Release technical bulletins and service guides for field-reported issues.
7. Coordinate with vendor management teams for tools, software, and documents.
8. Document hardware and software defects and escalate them for resolution.

Education Requirement

- Graduate - Engineer, MBA preferred

Experience Requirement

- 5 to 10 Years

Skills & Competencies

1.



Technical knowledge on Electronics products in mobility and non-mobility sector
2. Preparing Training and Technical Documents
3. Strong multi-domain knowledge in Telecom products
4. Expertise across 2G/3G/4G/5G telecom network technologies
5. Excellent team player, mentor and motivator with interpersonal skills
6. Strong oral and written communication and presentation abilities
7. Proficient in knowledge sharing to foster a learning culture
8. Proficient in MS Office tools such as Word, Excel, and PowerPoint
9. Solid analytical skills for incident and problem management in training

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📌 Manager Tech and Content Support ( 86909408 ) (India)
🏢 Reliance Jio Infocomm
📍 India