Position Title Manager – Operations

Reports To (Responsibility Level) Director - Operations

Supervises: 10-15 Location: Noida

Global Grade GG11 Complexity PID/s Load Mapping: Permanent Position Summary A leadership role responsible for strategic planning and execution of all Third-Party Risk Management operations for U.S. and Asia regions. Responsibilities entail:

- Work with TPRM Program office and the regional Procurement Operations to assist with communication of key process changes to drive program adoption within LOBs, risk partners and GCC operations teams
- Be a senior escalation point for resolving stakeholder & internal issues. Handle escalations confidently, identify key risks and agree/implement mitigation plans to ensure repeat complaints are eliminated
- Actively contribute to overall operational targets as well as daily business decisions

Stakeholder Management, quality management, workplace planning, mentoring, development and training

Job Responsibilities

- Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in TPRM and procurement operations. Develop and implement improvement plans to close performance gaps
- Drive continuous improvement within operational processes, look for opportunities to improve current cost base
- Collaborate on projects with stakeholder that may include solutioning, pricing, due diligence, transition and stabilization
- Determine needs of internal customer / line of businesses and incorporate that information into the appropriate statements of work to support TPRM activities.




- Lead and initiate discussions at stakeholder side and highlight key focus areas and bring in traction to support operations, and ensure implementation
- Work with the stakeholders to understand key requirements and translate them into delivery plans capable of being executed effectively to agreed timelines
- Work with TPRM Program office and the regional Procurement Operations to assist with communication of key process changes to drive program adoption within LOBs, risk partners and GCC operations teams
- Robust supplier management skills.
- Strong negotiating, persuasion & influence skills
- Cross-functional team leadership, including experience in establishing and managing project schedules to ensure TPRM activities are completed on schedule.

Strong communication skills & task coordination skills Education, Technical Skills & Other Critical Requirement Education Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience (In Years)

- 10+ years working experience in procurement with a total of 12 years is required.

Technical Skills

- Good working knowledge of MS office Suite (Word, Excel (advanced skills) and PowerPoint.)
- Strong analytical skills and working knowledge of MS Access would be an advantage but not a definite requirement.
- Knowledge of the U.S. marketplace for key commodities (ie. IT related products and services, Professional Services, Facilities, Marketing, Print etc.)

Good knowledge of Ariba Other Critical Requirements Like Voice/ Non-Voice For Insurance Ops

- Strong communication skills – Written and spoken (English).
- Self driven and result oriented
- Proven analytical and research skills.
- Must work well in a team environment, while being individually responsible for the project management and results.

📌 Manager - Operations (Noida)
🏢 MetLife
📍 Noida