Scope of work:

- Establish team goals, KPIs, and operating metrics to ensure delivery against business objectives

- Manage the teams day-to-day activities and performance, including:

- Validation and tracking of distributor data

- End-to-end visibility of onboarding progress

- Proactive identification and mitigation of onboarding risks

- Coordinating operational support for Operations and Account Managers

- Ensure team readiness by providing access to required tools and systems

- Work closely with project managers to understand project requirements and timelines

- Optimize resource allocation to maximize team efficiency and throughput

- Guide issue resolution and ensure timely escalations to support team execution

- Respond quickly to changes in resource availability or project demand

- Maintain transparent stakeholder communication on resource status and project progress

- Ensure team compliance with internal policies (e.g., mandatory training, timecards)

- Develop team capabilities through coaching, mentoring, career development, and succession planning

- Provide regular operational reporting,



performance insights, and recommendations to leadership

Must Have:

- Bachelors degree completed or in progress

- 7+ years of experience leading and managing teams

- Strong ability to set priorities, plan, and coordinate work

- Strong attention to detail, with a focus on accurate, high-quality deliverables

- Clear and professional communication (written & verbal)

- Experience working in cross-functional and global environments

- Proficiency in Microsoft 365 tools, such as SharePoint, Excel, Outlook, and Teams

Good to have:

- Experience with SAP S/4HANA or Salesforce

- Networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing)

- Background in Order Management, Supply Chain, or Service Delivery

- Knowledge of Master Data Management (MDM)

- Familiarity with Juniper and HPE networking platforms and solutions

- Experience supporting onboarding or enablement programs

📌 Manager - Operations | Chennai - Hybrid
🏢 HCLTech
📍 Chennai