Role Purpose The role will provide cross-functional leadership across Finance, Operations, Regulatory Compliance, Process Excellence and Digital Transformation for the Insurance Broking business. The incumbent will strengthen financial discipline, regulatory governance, operational controls, SOP implementation, MIS and technology-led processes, while working closely with senior management and cross-functional teams.

Key Responsibilities

Finance & Accounts

- Drive timely monthly, quarterly, half-yearly and annual financial closure, reporting and MIS.
- Oversee accounting, reconciliations, receivables, payables, payouts, collections and financial controls.
- Support budgets, forecasts and management reporting; identify exceptions and control gaps.
- Coordinate with statutory/internal auditors, tax consultants and advisors; track and close audit observations.

Operations & Governance

- Strengthen processes covering reconciliation, accounting, collections, payouts, renewals and service delivery.
- Monitor productivity, TAT, quality, accuracy and operational MIS; drive corrective and preventive actions.
- Ensure effective implementation of SOPs, documentation, accountability and internal controls across teams.
- Coordinate with insurers, vendors, consultants and internal stakeholders on operational and financial matters.

Compliance & Regulatory

- Oversee end-to-end regulatory compliance for the Insurance Broking business, including IRDAI filings, inspections and audits.
- Monitor compliance under Companies Act, GST, Income Tax, PMLA, KYC/AML and other applicable requirements.
- Maintain compliance calendars, statutory/regulatory records, registers and governance documentation.
- Coordinate Board/corporate governance, branch, POSP, empanelment and agreement-related compliances; escalate gaps and ensure timely closure.

SOP & Process Excellence

- Develop, review and implement SOPs, process manuals,



checklists, RACI/ownership matrices and control frameworks.
- Map processes to identify gaps, duplication, manual intervention and control weaknesses.
- Establish maker-checker/approval mechanisms, monitor deviations and drive continuous improvement and standardisation.

Technology, AI & Transformation

- Drive adoption of ERP, CRM, workflow and digital platforms in partnership with Technology teams.
- Identify and implement automation/AI opportunities across reconciliation, MIS, data extraction, document processing, compliance tracking, renewal alerts, dashboards, revenue and payout processes.
- Track adoption and measurable improvements in TAT, accuracy, productivity and controls.

MIS & Business Support

- Prepare management dashboards and analytical reports covering financial, operational, collection and compliance performance.
- Support business plans, budgets, forecasts, performance reviews and strategic projects including new initiatives, due diligence and integrations.

Qualifications & Experience

- Qualified Chartered Accountant (CA) and Company Secretary (CS).
- 35 years of relevant experience, preferably in Insurance Broking, Insurance or Financial Services.
- Exposure to Finance, Operations, Regulatory Compliance and Process Excellence; ERP/digital transformation or AI automation experience preferred.

Key Competencies Financial Reporting & Audit • IRDAI & Regulatory Compliance • SOP & Process Excellence • Project Management • Digital/AI Transformation • Analytical Thinking • Solid Communication

Key Performance Indicators (KPIs)

- Timely financial closure and accurate management reporting.
- 100% timely regulatory compliance and closure of audit/regulatory observations.
- Operational accuracy, TAT and productivity improvements.
- Successful implementation and adoption of SOPs, automation and digital initiatives.
- Team productivity, accountability and process governance.

📌 Manager Finance Operations & Compliance (Mumbai)
🏢 Choice International
📍 Mumbai